Retrieve a call

const response = await fetch("https://api.brightalk.ai/calls/call_demo_001", { method: "GET", headers: { Authorization: `Bearer ${process.env.BRIGHTALK_API_KEY}`, "Brightalk-Version": "2026-07-16", }, }); console.log(response.status, await response.json());

import os import requests response = requests.request( "GET", "https://api.brightalk.ai/calls/call_demo_001", headers={ "Authorization": f"Bearer {os.environ['BRIGHTALK_API_KEY']}", "Brightalk-Version": "2026-07-16", }, ) print(response.status_code, response.json())

{ "id": "call_demo_001", "contact_id": "con_demo_001", "agent_id": "agt_demo_001", "queued_at": "2026-07-20T01:00:00Z", "created_at": "2026-07-20T01:00:00Z", "updated_at": "2026-07-20T01:00:00Z", "batch_id": "bat_demo_001", "automation_run_id": "run_demo_001", "outcome": "qualified", "outcome_reason": "Requested a follow-up.", "summary": "Customer requested a follow-up next week.", "duration_seconds": 92, "dialing_at": "2026-07-20T01:00:00Z", "connected_at": "2026-07-20T01:00:00Z", "ended_at": "2026-07-20T01:00:00Z", "cancel_requested_at": "2026-07-20T01:00:00Z", "cancelled_at": "2026-07-20T01:00:00Z" }

Authorizations

Authorization

string

header

required

Use a server-side Brightalk API key in the Authorization header.

Headers

Brightalk-Version

string

default:2026-07-16

Selects the date-based API version. Omission uses the organization’s pinned default.

Allowed value: "2026-07-16"

X-Request-Id

string

A caller-generated correlation value matching [A-Za-z0-9._:-]{1,64}. Invalid values are replaced.

Maximum string length: 64

Pattern: ^[A-Za-z0-9._:-]{1,64}$

Path Parameters

call_id

string

required

The opaque Call identifier. An opaque resource identifier.

Required string length: 1 - 255

Example:

"call_demo_001"

Response

Call returned.

string

required

An opaque resource identifier.

Required string length: 1 - 255

Example:

"call_demo_001"

status

enum<string>

required

Available options:

queued,

dialing,

in_progress,

completed,

failed,

cancelled

answer_status

enum<string>

required

Available options:

answered,

no_answer,

busy,

voicemail,

unknown

contact_id

string

required

An opaque resource identifier.

Required string length: 1 - 255

Example:

"con_demo_001"

agent_id

string

required

An opaque resource identifier.

Required string length: 1 - 255

Example:

"agt_demo_001"

queued_at

string<date-time>

required

When the call entered the durable queue.

Example:

"2026-07-20T01:00:00Z"

created_at

string<date-time>

required

When the public Call resource was created.

Example:

"2026-07-20T01:00:00Z"

updated_at

string<date-time>

required

When the Call resource was last updated.

Example:

"2026-07-20T01:00:00Z"

batch_id

string

An opaque resource identifier.

Required string length: 1 - 255

Example:

"bat_demo_001"

automation_run_id

string

An opaque resource identifier.

Required string length: 1 - 255

Example:

"run_demo_001"

outcome

string

A normalized or configured business outcome.

Example:

"qualified"

outcome_reason

string

A concise reason for the outcome.

Example:

"Requested a follow-up."

summary

string

A concise call summary.

Example:

"Customer requested a follow-up next week."

duration_seconds

integer

Required range: x >= 0

Example:

92

dialing_at

string<date-time>

When dialing began.

Example:

"2026-07-20T01:00:00Z"

connected_at

string<date-time>

When the call connected.

Example:

"2026-07-20T01:00:00Z"

ended_at

string<date-time>

When the call ended.

Example:

"2026-07-20T01:00:00Z"

cancel_requested_at

string<date-time>

When cancellation was requested.

Example:

"2026-07-20T01:00:00Z"

cancelled_at

string<date-time>

When cancellation won the terminal-state race.

Example:

"2026-07-20T01:00:00Z"

Get started

API fundamentals

Core concepts

Guides

Release information

API reference

Authorizations

Headers

Path Parameters

Response